Discount Event Rentals | FAQ About Event Rental Items
Discount Event Rentals | FAQ About Event Rental Items
Frequently Asked Questions
RESERVATIONS: Rentals reserved more than 14 days before pickup or delivery require only 50% of total cost, final payment due 14 days prior. Rentals reserved within 14 days of customer pickup or delivery require full payment. A retainer required for decor packages to secure date (pay out option available). Company check or credit card accepted with a valid driver license..
RENTAL RATE: Monday-Thursday rental (daily rate) per day. Friday-Sunday rental (weekend rate) can be picked up on Friday and returned on Monday (no additional charge). Reserved rentals are charged whether items are used or not. Long term rental is possible based on availability. Additional fee may be required for pickup/return that occur before or after business hours.
CANCELLATIONS: *No refund for cancelled scheduled rentals. ALL CANCELLATIONS INCLUDING DISEASE OUTBREAKS, EPIDEMICS OR PANDEMICS WILL RESULT IN FORFEITURE OF ANY AND ALL PAYMENTS EVEN IF SCHEDULED WITHIN THE 14 DAY PERIOD. When you reserve an item we are GUARANTEEING that we will not rent it for another event. Please consider the uncertain new normal situation before your deposit or any money is paid.
SETUP SERVICE: Setup/install service available for a reasonable charge. Prior scheduling arrangement is needed for this professional service.
WAREHOUSE PICKUP/RETURN: Rental pickup and return must be reserved IN ADVANCE. Failure to pickup or return rental on appointed day and time i.e. (no show / late) without earlier notice or rescheduling may forfeit rental availability, prior payment, deposit or incur additional daily rate.
DELIVERY: Delivery fees are based on location. Delivery within a specific time frame, will incur an additional “timed delivery” fee. Delivery service does not include setup of tables, chairs, linens etc. Our delivery service consists of delivering rental equipment to a nearby ground level site. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the rate of $75.00 an hour per man at drivers discretion.
USE OF EQUIPMENT: To avoid added fees, catering equipment and décor must be clean and packed in container provided (linens excluded) . Equipment, tables, chairs etc. free of food, mud, markers etc. Cleaning fee can be paid in advance if necessary if not a $50 cleaning fee will be charged. It is the customer responsibility or whoever assigned to self load and unload, count and verify items are present and undamaged before departure of warehouse. NO EXCEPTIONS.
LOSS & DAMAGE: The customer is responsible for rented items. The replacement cost of damaged inventory/equipment will be charged immediately when discovered. If missing we will allow (1)day to return missing item(s) therefore, equipment/decor items will be billed at total replacement cost. Linens damaged from candle wax, gum, markers, paint burns, staple holes, mildew, permanent stains, and missing linens the replacement cost is 3x's rental rate. Damage charge will be assessed when discovered NO EXCEPTIONS.
PUBLICITY & ADVERTISING: Discount Event Rentals, LLC reserves the right to publish or use any advertising, photos, sales promotion, press release without prior written approval of the other party.
HOLD HARMLESS AGREEMENT: Renter agrees all risk, and agrees to hold Discount Event Rentals, LLC and any of its staff harmless from and against any and all claims, losses, liabilities, and damage, and all costs and expenses arising directly and indirectly at or relating to; the delivery, loading, unloading, erection of structure, installation, dismantling, and use of rented equipment. Contact of underground utilities, pipes, or any condition on renter's property. All necessary surface repairs. Any injury or damage during the use of rented equipment including tents, catering equipment, lighting, party equipment linens and decor.
FORCE MAJEURE: Discount Event Rental, LLC is not liable for delays or failure in performance of any part of this agreement to the extent such delays or failures are caused by acts of God, disease outbreaks, epidemics, pandemics, fires, floods or explosions arising before event date at place of event, venue warehouse or during transportation, .
Payment in any form constitutes acceptance of Discount Event Rentals, LLC terms and conditions. Record of payment will stay on file and will stand as agreement in the court of law.
How far in advance should I book my rentals?
Bookings are subject to product availability. Once you are firm on your date, reserve your rental items. This will secure the products that you have chosen for your special event.
What do you require to book an order?
To confirm an order we require your contact information (address, phone, email), a non-refundable deposit made with a valid credit card if reserved in advance. The deposit is equal to 50% of your order total. Monthly payment options can also be arranged. If you’re within 14 days of your event the total rental cost is due to reserve.
When do I need to have my final numbers by?
14 days prior to your event. For more information see our cancellation policy. This policy helps us to ensure that your order is packed as accurately as possible.
Can I add to my order?
Yes, as long as the items are available.
When is my final payment due?
Final payments are due 14 days before your event unless otherwise specified.
What is your cancellation policy? *No refund for cancelled scheduled rentals. ALL CANCELLATIONS INCLUDING DISEASE OUTBREAKS, EPIDEMICS OR PANDEMICS WILL RESULT IN FORFEITURE OF ANY AND ALL PAYMENTS EVEN IF SCHEDULED WITHIN THE 14 DAY PERIOD. When you reserve an item we are GUARANTEEING that we will not rent it for another event. Please consider the uncertain new normal situation before your deposit or any money is paid.
Do you deliver?
Yes, we do offer delivery. Delivery rates will vary depending on delivery specifics. Time specific deliveries and pick ups we charge extra for this as we will be arranging our other deliveries around your event.
I don’t have time to setup rented tables and chairs can you do it for me?
Yes we can! The price varies depending on the rented items and the number of items. Please call us for a quote.
Is set-up and delivery included in the tent rental price and are side walls included?
Set up and take down of tents is included in the rental price, but delivery is an additional fee. This is because delivery rates vary on location. Sides are not included in the price of tents. See our website for styles and current pricing.
Do I have to pick up my order myself or can I send someone else?
Either you or someone else can pick up your order. They need to know what name it is booked under and be able to load and unload inventory.
My party is on a Sunday, how does pick-up and return work?
You are able to pick up your order on Friday at a reserved time and return on Monday at a reserved time. This is considered a one-day rate. We do offer weekend delivery services. Please contact us for a quote.
Do I need to wash my catering items or linens before I return them?
Glassware, dishes, catering items must be washed/clean upon return. Please do not attempt to launder any linens we will do them for you and treat difficult stains.
Is there an extra cleaning charge for wine spills and can I use candles?
Most food stains will not incur extra charges. Although big candelabras with candles are beautiful, candle wax will damage our linens and you will be billed a replacement costs as outlined on your invoice upon discovery as well as burns and/or staple holes, mildew, permanent stains, and any missing linens.
I did not use all my items, will I get a refund?
Unfortunately, no. Rental items are charged for time out, not for use. Once the rental item leaves the warehouse we are not able to rent the item to other customers and when returned they are prepared for next rental.
How do I know what size tablecloths to order?
Reference our easy tablecloth Size Chart to find the right size.